Coronavirus Update

Good afternoon folks,

As the Covid situation worsens, with the emergence of a new, more virulent mutation, and as the Government has now placed the country into a formal lockdown for at least the next 6 weeks, we’ve updated our Covid policy and practices as outlined below.

As per the most recent Government guidance, updated on the website on the 5th January 2021, you can leave home for work purposes “where it is unreasonable for you to do your job from home”. This guidance includes individuals working within the construction industry.

Office based works and Track and Trace:

All works carried out by Taylor Tuxford Associates that are office based will continue as usual. We will be available via phone and email during our regular opening hours, and we have systems in place that allow us to carry out as much work as possible remotely.

Jobs that require site visits will be assessed on a case-by-case basis, in consultation with the client, to make sure that the visit can be carried out safely for all parties involved. Part of this will include a questionnaire to determine things such as if anyone in a client’s household or support bubble is isolating, is waiting up on a Covid test result or has travelled to a high-risk area recently.

We will also be asking clients to notify us if anyone within their household or bubble has either tested positive for Covid or been asked to isolate due to direct contact with a confirmed Covid case within 10 days of one of our members of staff visiting their property. This allows us to ensure our staff isolate as necessary and allows us to notify other clients in the event that they may also be affected.

All such data will be handled in line with GDPR regulations, and no personal information will be shared outside of Taylor Tuxford Associates.

Similarly, should any member of our staff or a member of their household receive a positive Covid test or be asked to self-isolate, we will notify any affected clients as soon as possible.

All of our staff are currently running the NHS Covid app on our phones to aid with the track and trace efforts, and the Bluetooth tracking will be enabled when on site. Should a client wish our staff to turn this off whilst at their property, we will require reason to be given in writing or by email not less than 48 hours before the scheduled appointment time.

As an elevated temperature is one of the principal symptoms of Covid (though by no means the only symptom) we have instigated a protocol of checking staff temperatures on a daily basis. If any staff member records a significantly elevated temperature, their appointments for at least the following 48 hours will be postponed and rearranged.

If after this time they are not showing any other symptoms and their temperature has been in a normal range for at least 24 hours, they will resume appointments under our site visits protocol as detailed below. Again, this process will be carried out in consultation with our clients and if there is any uncertainty over the situation, then site visits will continue to be rearranged.

Site visits and works:

We have revised our practices for site visits, inspections and other works to make them more robust and to allow a greater level of protection both for our clients and for our staff. We will be revising these procedures as needed over the coming weeks should further guidance be provided by the Government.

At present all site visits will be conducted under the following protocol:

  • Masks will be worn by all Taylor Tuxford Associates staff whilst indoors and outdoors, the sole exception being when working solo outdoors.
  • The 2-metre social distancing rule will be adhered to whenever possible. In situations where this is not possible, the time spent in that location will be minimised.
  • Our staff will wipe down all surfaces that they have come into contact with inside a client’s property, and will be sanitising their hands regularly with an alcohol-based gel.
  • Only one member of a Client’s household should be in the same room as our staff member at any time during our site visit. We ask that all other members of the household remain in another room during our visit.
  • Where possible, we will ask that clients open windows when carrying out indoor works.
  • We will endeavour to ensure that our visit is as short as possible whilst making sure that all relevant information is gathered.

If you have any questions about the above policy, or would like to discuss alternative arrangements for our site visits, we are more than happy to discuss this with you over the phone and will do our best to accommodate your requests where possible.

UK Government Covid Links

England Lockdown Details

(Updated 6 January 2021; 13.50)