This document is effective from 15th September 2026.
This privacy policy sets out how we, Taylor Tuxford Associates, collects and processes any information when you use this website or contact us.
We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of the latest updates and how it might affect you.
Commitment to Data Protection
As a registered data controller, we follow our data protection obligations under the UK GDPR and Data Protection Act 2018.
That means we are trained in data protection matters and are transparent about how we use, handle and retain personal data lawfully and securely
This includes but not limited to:
- Caller information,
- Written communication,
- Online contact form,
- Website user accounts,
- CCTV monitoring,
- Use of emails, and
- Project activity
Data Protection Officer
Due to the size and type of our organisation, we do not have, nor do not require, a data protection officer. Your details will be taken by your primary contact within the company. These details will only ever be shared with other people in the company that are working on your project or that can answer your enquiry.
We also do not require to do a Data Protection Impact Assessment (DPIA) for the same reason.
What we collect
The information that we collect from you may vary, but will likely include:
- your name and contact details,
- the name and contact details of any contractors or other individuals working on your project that we may need to contact,
- the address of the property or properties involved,
- other project specific details,
- text messages,
- voicemail messages,
- CCTV footage,
- location and IP addresses (website activity),
- usernames and passwords (accounts on our website), and
- device and network details
What we do with the information we gather
The data that we do keep on file is limited to the information needed for us to be able to complete our work thoroughly and efficiently. All data is kept securely at our offices and electronic copies are frequently backed up.
We does not record your bank details on file and will never share your personal details with third parties without your permission.
Retention Periods
We do not keep personal information for longer than is necessary.
Details of recent enquiries are kept in paper format only and are only retained in our office for 6 months, after this date any details we have are securely shredded. This is carried out every month by a contractor who shreds the sealed bags whole, meaning that they should not have access to any names or contact details.
Formal quotations issued by us are kept on file for longer, although they are stored electronically as with our regular job files and are securely archived after 12 months.
After a job is completed, we are required to retain a certain amount of information for insurance purposes – this insurance covers both ourselves and our clients. However, the data we keep at this stage is generally limited to project details and contact information. All unnecessary personal data is removed from the file before it is archived and all archived files are kept securely at an off-site location.
Password protected website backups which includes user details and user content are kept for no longer than 2 months for website operation purposes.
Mailboxes are securely backed up by our hosting supplier with limited authorised access under robust service management policies.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
This includes but not limited to:
- Version control (records management)
- Limited and auhorised account access
- Robust user password policy
- Additional password protection on sensitive information and backups
- Secure communications services such as email or project management tools
- Software review and updates
- Anti-virus software
- Network firewalls
Cookies
This website uses cookies. For more information about what they are, what we use and how to opt in or out please see our manage cookies section.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
As stated above, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may occasionally use your contact details to send you information about third parties which we think may be relevant to your project. You can request that we not send you such information at any time.
Should you have any queries about how we handle and store your data, we are more than happy to discuss our procedures with you.
Artifical Intelligence (AI) Systems
At present, we do not enter your personal information into AI tools or services ourselves.
Subject Access Request
You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you please write to:
Sheffield
South Yorkshire
S66 1TY
Alternatively you can email us at our dedicated email address for all data protection matters – [email protected].
Accuracy of Information
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Resources
Further information is available about data protection compliance and standards: